[belorn]

Can they call someone when there is an issue with gmail? Is there a contract that give them some leverage and guaranties? What is the process in the case of a missing business-critical email being lost and needing recovery?

For business critical operation, leave such answers unanswered can be pretty risky.

[WolfRazu]

Yes, Gsuite has a SLA and telephone support etc.

[belorn]

Now would be an excellent time to ask people who use gmail for business critical operation how well that SLA and telephone support work in practice.

I know for example companies that use email for handling customer orders at their stores. I can just imagine the loss if the system was down for hours a few days before Christmas, or worse, actually lost the data.

[toast0]

They have telephone support, but the agents aren't empowered to do very much of anything.

[throw1234651234]

I am not going to try it. I just restored data from a backup email server these emails get duplicated to.

[WolfRazu]

Yeah, to be fair I've never had to test it.

[cwkoss]

Google doesn't do support.