Now would be an excellent time to ask people who use gmail for business critical operation how well that SLA and telephone support work in practice.
I know for example companies that use email for handling customer orders at their stores. I can just imagine the loss if the system was down for hours a few days before Christmas, or worse, actually lost the data.
I know for example companies that use email for handling customer orders at their stores. I can just imagine the loss if the system was down for hours a few days before Christmas, or worse, actually lost the data.