Hacker News new | ask | show | jobs
by WolfRazu 2015 days ago
Yes, Gsuite has a SLA and telephone support etc.
2 comments

Now would be an excellent time to ask people who use gmail for business critical operation how well that SLA and telephone support work in practice.

I know for example companies that use email for handling customer orders at their stores. I can just imagine the loss if the system was down for hours a few days before Christmas, or worse, actually lost the data.

They have telephone support, but the agents aren't empowered to do very much of anything.
I am not going to try it. I just restored data from a backup email server these emails get duplicated to.
Yeah, to be fair I've never had to test it.