[caminocorner]

> you can't just revamp the UX for a product used by billions of users without some pretty serious blowback.

Of course there is, therre's always someone who will be upset. The problem is they've kept making it worse and worse to unanimous dissent, despite any research or the well paid "very good UX designers, UX researchers, product managers, and engineers."

[catwind7]

> The problem is they've kept making it worse and worse to unanimous dissent

Where's your data on "unanimous dissent"? Also, there's often a silent majority of your products where people are totally happy with it and have zero complaints. You don't want to accidentally cater to the loud minority.

It's not as simple as saying "well, someones gonna be upset but we should do it anyway because we know better". Knowing exactly what most of your users want is hard for everyone, even google.

[zentiggr]

> It's not as simple as saying "well, someones gonna be upset but we should do it anyway because we know better".

Yeah, it is. That's exactly what Google does. All the time.

[stingraycharles]

Exactly. What happened, especially with Gmail, is that over time it consistently got worse and worse and worse. It went with small changes, but overall they all add up.

Now, we’re asking to make these changes go into a better direction. Surely we’re not asking for a massive overhaul in one big chunk, but many incremental changes, just like Google and any large organization for that matter has been doing for dozens of years.