[stingraycharles]

Exactly. What happened, especially with Gmail, is that over time it consistently got worse and worse and worse. It went with small changes, but overall they all add up.

Now, we’re asking to make these changes go into a better direction. Surely we’re not asking for a massive overhaul in one big chunk, but many incremental changes, just like Google and any large organization for that matter has been doing for dozens of years.