Facebook is exactly in the same boat , but they have redesigned the user interface multiple times over the years. Even after so many years, Facebook still feels current.
Google has also redesigned their UIs several times over the same period of time.
I think a lot of big-product UI complaints come down to: different people want different things.
The more popular a product is, the more people the company has to satisfy. It’s just simple math that as a product grows, so does the chance that some vocal people will disagree with how it evolves.
I can’t think of a mass-market software product with a UI that everyone loves. You can find UI complaints about any of them—including Facebook and Google.
Facebook breaks things so often. I used to be quite active in Facebook marketplace as a seller and every week there will be a broken feature that does not get fixed until months after. Be it something small like missing link to photo gallery not working at all.
Sure, they have newer UI, but the stability of their features is poor.
That’s not the point. The point is that UI changes can be done to large audiences if you want to, regardless of whether it’s good or bad. I’d actually argue that the fact that FB’s “improvements” are actually user hostile is an even stronger case that user friendly UX improvements can definitely be done.
I think a lot of big-product UI complaints come down to: different people want different things.
The more popular a product is, the more people the company has to satisfy. It’s just simple math that as a product grows, so does the chance that some vocal people will disagree with how it evolves.
I can’t think of a mass-market software product with a UI that everyone loves. You can find UI complaints about any of them—including Facebook and Google.