[thewebcount]

I've had this happen and did something very similar. I purchased a Kardia EKG device for my spouse's smart watch (before smart watches had them built in). The web page clearly stated that you could use the product without having an account. (My spouse and I are pretty vehement about not using any device that requires an account for no reason. Getting data from a device I own to my own watch should not require an account.)

They pointed out that their web page clearly states you will need an account. I was shocked because I always make sure to very carefully research this. So I went to the wayback machine on archive.org and looked at their page on the day I purchased, and sure enough, the language was not in there. They had added it a few weeks later.

I sent them screenshots and receipts, and they still pushed back. Finally I issued them an ultimatum. Refund us the money or I'll do a chargeback and present my evidence to the credit card company. They immediately backed down and refunded us.

It is utterly insane that consumers need to take screenshots of every product page for products they buy in this day and age to not be screwed over.

[NOGDP]

A few years ago I got an unsolicited sales call from godaddy, offering me all sorts of bullshit that I didn't need (I did have some domains with godaddy then). I promptly told them no and thought that was that. A few days later I notice an $800 charge to my credit card I had on file with them. I call them and ask about the charge, they say I agreed to the purchase in the sales call. When I refuted this they said they had a recording of the call, and verified that I agreed. I asked them to play the call back and they refused. I called them a few times again asking for a refund or to hear the call that supposedly proved I agreed to the purchase. Anyway, a few weeks of bullshit later, I sent and email to [e-mail], laying out what happened and telling them that in 24 hours I would be filing a complaint with consumer protection Ontario[1]. I got a full refund and an apology within a few hours. Needless to say I transferred all of my domains out of godaddy.

[1] https://www.ontario.ca/page/consumer-protection-ontario