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by izacus 2028 days ago
FastMail / ProtonMail are good. But even they won't just store your mail forever for free.
3 comments

I chose FastMail + domain (standard plan, one user) after spending way too long weighing all the provider options this year; so far it's been great for me (email only, files/data went elsewhere).

The hardest part is dealing with all the websites who (a) don't let you change your email, (b) require you to contact Support to change your email, or (c) break when you try to change your email. FastMail migrated everything (contacts too) from GMail with one click and set up an IMAP poller against it while you work on the long road to convert. $0.02

Edit: just to cover my bases, a 10-year registration of the domain was < $100 USD at Namesilo.

I had two grandfathered free Fastmail accounts. They got deleted for inactivity [1] when I was at a bad point in life.

Never using Fastmail after that. :)

[1] https://fastmail.blog/2012/10/18/changes-to-fastmail-service...

I'd pay. But mostly, I'd pay to know the customer service would respond to me. Customer service at Google is like trying to cancel Verizon service - endless transfers.
“If you’re not paying for it, you’re the product” :)

FWIW I’ve contacted Fastmail’s support once and they were excellent: they helped through a funny DNS issue that was my own doing within an hour of contacting them, and didn’t bat an eye at the question. It was one of the few times I’ve contacted support and thought “this person knows what I’m trying to do, why I messed it up, and how to fix it” at a deep level.

They’ve either made great runbooks or hire great people, but the result is the same.

If you pay for Google One they have live chat and email support. Usually I think they also have phone support but not currently due to COVID.

https://i.imgur.com/cXeu1HB.png