[throwaway568]

My experience is, written communication don't exist until I've mentioned a summary of it in a verbal communication.

Some people are not comfortable to express their annoyance until it crosses a point of no return. You have to proactively seek to bring out their disagreements, and resolve them.

Until you've experience in resolving a number of conflicts with the persons involved, to the extent you understand them on a personal level, you have not achieved trust. In that case, reducing verbal communication produces fuel to create an environment of mistrust and suspicion.

[noir_lord]

> My experience is, written communication don't exist until I've mentioned a summary of it in a verbal communication.

Mine as well.

We forget that as programmers text and reading is a good chunk of what we do, so we project that onto others and act surprised when the way they look at the world differs from ours.

I've found it pays to 'speak their language', look at the world the way you think they'd see it from their perspective and then things are easier all around.