[JumpCrisscross]

> I order a pizza through Deliveroo

I used Deliveroo for the first time in London a few months ago. It was the worst delivery experience I have ever had. Deleted after two tries.

My experience with Caviar, UberEats and ChowNow have been immeasurably better. As evidenced by their having live chat and phone support to Deliveroo’s e-mail only two-day turnaround support.

[lhnz]

I had a positive support experience.

The delivery driver delivered me somebody else's order. Within 10 minutes, they had refunded me, and were re-preparing my original order (which I received 30 minutes later). I also got to keep the wrong order - I stuck it in the fridge.

Even though the situation was a bit of a mess, the live support worked well for me.

[mytailorisrich]

It's very difficult to compare based on individual experiences.

For example I had the opposite experience as you have and have deleted UberEats to stick with Deliveroo.

There is probably not much difference between them.

[bravura]

Meanwhile, deliveroo was the only decent option in Germany and has now exited to market. Lieferando is pure garbage as a product on the restaurants they list.