[fourstar]

> But the success of TurboTax rests on a shaky foundation, one that could collapse overnight if the U.S. government did what most wealthy countries did long ago and made tax filing simple and free for most citizens.

If the system is vulnerable to exploitation, that’s not the fault of Intuit. They’re fixing inefficiencies in the market, and adding upsells (common for many companies in tech), is part of their business model.

I don’t get the hate of TurboTax if you’ve actually used it, since it’s incredibly simple and saves time and money (from my experience).

Don’t hate the player.

[Thorrez]

>If the system is vulnerable to exploitation, that’s not the fault of Intuit.

Sure, the vulnerability isn't Intuit's problem. But exploiting it is Intuit's problem.

>They’re fixing inefficiencies in the market, and adding upsells (common for many companies in tech), is part of their business model.

How are they fixing inefficiencies? If they simply wrote software I could see that. But they're lobbying for increasing inefficiencies. That's the opposite of fixing.

>I don’t get the hate of TurboTax if you’ve actually used it, since it’s incredibly simple and saves time and money (from my experience).

I use it every year. Yeah, it works fairly well.

[notyourwork]

TurboTax has many dark paths and misleading sales pitches to bring people in with impression of free and prevent checkout without collecting money. Aside from that, their lobbying has created the mess that essentially requires 3rd party support to file your taxes.

It's not a game and a matter of hate, it's just a fact that filing your taxes is complicated because of Intuit.