When you get to a scale of hundreds of millions of users, providing
support must be an absolute nightmare. I'm really not sure how it could
be done effectively. On the other hand, it is a fascinating problem to
ponder.
One might argue there is a market for a product that could deliver a solution to this problem... A company could provide a drop-in solution to sites that requires little overhead to manage. Is there anything out there like this now?
I'm partial to the idea of an open chat room with users providing insight (a wiki-sort of solution). We use this in internal chat channels at my bank. It is helpful because you can pose a question (ex. how can I do X in excel) to a "room" full of experts in the particular subject (ex. an excel specific chat).
I'm partial to the idea of an open chat room with users providing insight (a wiki-sort of solution). We use this in internal chat channels at my bank. It is helpful because you can pose a question (ex. how can I do X in excel) to a "room" full of experts in the particular subject (ex. an excel specific chat).
Love to hear other ideas.