[donofrip]

One might argue there is a market for a product that could deliver a solution to this problem... A company could provide a drop-in solution to sites that requires little overhead to manage. Is there anything out there like this now?

I'm partial to the idea of an open chat room with users providing insight (a wiki-sort of solution). We use this in internal chat channels at my bank. It is helpful because you can pose a question (ex. how can I do X in excel) to a "room" full of experts in the particular subject (ex. an excel specific chat).

Love to hear other ideas.