[chrisseaton]

It must genuinely be extremely hard to provide good customer service.

You must get a huge number of people phoning up with unfathomable problems related to their computer set ups that waste your time and aren't actually something that is your fault.

[jon-wood]

My favourite story from the support guys when I was working for an ISP was an old lady they’d been talking to for ages trying to work out the problem. Eventually they asked her to restart the router, she seemed utterly baffled as to what they were talking about, but eventually they managed to describe it in a way she understood.

Her response was “oh that thing, I took it out of the box”. She’d been paying for an internet connection for the previous two years, while never connecting to anything but her neighbour’s WiFi.