[Aeolun]

Meanwhile, getting my 2Gbit fiber cable installed and connected (in Japan) took only a few days.

I’m continually surprised by these kinds of stories.

Also by nobody seeming to have any idea about the situation. How hard is it to add a note to the customer file (and read it)?

[digianarchist]

The Labour Party’s national broadband policy isn’t looking so stupid now.

https://www.bbc.com/news/election-2019-50427369

[mkohlmyr]

Just out of interest, what makes you think that nationalising OpenReach would make them deliver a better "customer" experience?

In my personal experience dealing with e.g. HMRC, local councils etc does not offer me much confidence on that front.

The only benefit I can see personally is that there might be less room for error if there's less need for changes as people move in and out of properties.

[digianarchist]

Easier to focus on good customer service of the running of the network when:

1. You have more money to run the network.

2. No billing, sales etc. The bulk of most customer service departments.

3. Everyone is already connected.

[C1sc0cat]

It was stupid back then still stupid now.