[filleokus]

I don't have a problem with it if they update the uptime stats afterwards, but why couldn't it be implemented "live"?

Basically time "down" / total time elapsed during $period. At the beginning of the month/quarter/period you'd be at 100% (if they are up at that moment). Or even simpler, just have it be a measurement of a rolling window X days in the past.

[tspike]

Because then the metrics can't be reviewed/vetoed by executives before being published. Optics > accuracy for most organizations, sadly.

[boston_clone]

Unfortunately true. About a year ago, I had reported a pod-specific issue to Zendesk (I'm fuzzy on the details). They confirmed the issue but also acknowledged that it would not reflect on status.zendesk.com.

I've questioned status pages since.