[tspike]

Because then the metrics can't be reviewed/vetoed by executives before being published. Optics > accuracy for most organizations, sadly.

[boston_clone]

Unfortunately true. About a year ago, I had reported a pod-specific issue to Zendesk (I'm fuzzy on the details). They confirmed the issue but also acknowledged that it would not reflect on status.zendesk.com.

I've questioned status pages since.