[maps7]

If that was the case why would FB be marking the issue as resolved?

[tedunangst]

Kinda depends on the specifics of the issue. "I can't login." Send password reset, new account owner says thanks, all good. Resolved.

[renewiltord]

Because the process for that is automated. It sends you an email to see if you own the account and then asks people on your friends list to verify.

That's how it works on Facebook.

So if you have full control, you will pass these tests.

[itronitron]

It's possible that the new owner is notified when an issue is submitted and is able to mark the issue as resolved, or IG notes that someone is using the account and assumes there is no longer a problem.

[ipsum2]

I don't know, but it sounds like the issue was resolved (correctly or incorrectly) the first time, so the user started filing a ton of issues, which were automatically marked as duplicate. Now he's spamming the white hat security form (https://twitter.com/dannyjhall/status/1310231761444581385), which is not likely to get him a response.

[6gvONxR4sf7o]

“Spamming?” If repeated complaints about an issue the company won’t resolve is what we call spam now, I’m speechless.

[ipsum2]

Spamming the white hat security bug program won't get him an answer, because he's not reporting a security flaw.

[hdjdbtbgwjsn]

https://en.m.wikipedia.org/wiki/Spamming

I don't understand how he is 'spamming'.

[verroq]

He is a “free” user, what duty does Facebook owe him?

[mumblerino]

Ah yes sure you don’t pay Google a dime, so don’t you worry if you lose your account tomorrow, it’s not like anything is owed to you. Say bye to [e-mail]

[verroq]

Not sure what your point is because that’s happened to people and they have no recourse.

[colejohnson66]

That being the status quo doesn’t make it acceptable?

[6gvONxR4sf7o]

Are we talking legal duty or “not being an asshole” duty? I’d argue it’s at least the latter, where the case should be pretty clear.

[paxys]

Because there's no proof of any malicious activity. It could very well be that the guy Tweeting is trying to take over the account.

[heyoni]

That could be completely made up. He could just be saying this to stir outrage at facebook and that’s why the tickets are being closed.

There’s really no evidence of anything at all.

[x86_64Ubuntu]

Then we would like an answer from FB about what occurred. The handwaving away about "nothing to see here" up and down this thread isn't a satisfactory resolution to the issue at hand. Someone alleges their IG was stolen and they allege that FB is batting away tickets about the issue. It would be nice to see FB respond to this. The urgency is compounded by the fact that Amazon had it's own little insider's ring of people providing "extra" services to people for a price.