[ipsum2]

I don't know, but it sounds like the issue was resolved (correctly or incorrectly) the first time, so the user started filing a ton of issues, which were automatically marked as duplicate. Now he's spamming the white hat security form (https://twitter.com/dannyjhall/status/1310231761444581385), which is not likely to get him a response.

[6gvONxR4sf7o]

“Spamming?” If repeated complaints about an issue the company won’t resolve is what we call spam now, I’m speechless.

[ipsum2]

Spamming the white hat security bug program won't get him an answer, because he's not reporting a security flaw.

[hdjdbtbgwjsn]

https://en.m.wikipedia.org/wiki/Spamming

I don't understand how he is 'spamming'.

[verroq]

He is a “free” user, what duty does Facebook owe him?

[mumblerino]

Ah yes sure you don’t pay Google a dime, so don’t you worry if you lose your account tomorrow, it’s not like anything is owed to you. Say bye to [e-mail]

[verroq]

Not sure what your point is because that’s happened to people and they have no recourse.

[colejohnson66]

That being the status quo doesn’t make it acceptable?

[6gvONxR4sf7o]

Are we talking legal duty or “not being an asshole” duty? I’d argue it’s at least the latter, where the case should be pretty clear.