[busterarm]

We have a TAM, but it doesn't buy us much. They use their TAMs as a sales lever to get you to use all of the vendor-lock in features. They'll help you architect your platform so that it won't run anywhere else and charge you for the privilege. You can keep telling them all you want about how you operate multi-cloud and how you won't budge on that and they'll just keep trying to run higher up your flag pole.

For actual issues needing real support, like when anything breaks, they're useless.

[ganoushoreilly]

We have a TAM as well and they've not show any value. In fact, every issue we've had we've had to escalate through non traditional means (IE personal relationships). Google absolutely does not care.

We've ultimately decided that we're moving out of Google strictly to AZURE / AWS, and ironically enough Oracle.

[apapli]

The job title “account manager” says it all. That is a 100% sales role. So don’t expect deep technical expertise. Any assistance rendered will be to grow the vendor footprint.

[verst]

That matches my experience actually having worked on the GCP support team. The TAMs just deferred anything technical to the support team... unnecessarily escalating things and being pushy even though we were already investigating the support request with highest priority.