| Don't try and share the "shared line". All internet feeds are shared -- you never have a dedicated link from your machine to the server. However, their "shared line" means that they know you will, 99.99% of the time, never use anything close to 1Gbps, so you are probably not close to a 10Gbps+ line. The "dedicated line" is probably closer to a 10Gbps+ feed. You didn't mention IP addresses, but you'll need some IPv4 addresses which aren't cheap any more. You'll need these because someone in your building will be downloading pirated movies or something more serious and you want to be able to prove that's not you. You'll need to be able to answer calls for problems 7x24. People get all bent out of shape for some reason when their Internet goes down or their videos start pausing. If you get a 1Gbps feed and you share that with 10 other people at 100Mbps each, you'll have no issues. If you share it with 10 other people at 200Mbps each, then you may have complaints when their speedtests don't hit 200Mbps every time they click it (and they seem to do that a lot as they don't understand that they are being sold a max not a min). All this assumes that the contract with the provider allows your resale of the product and that you have a way to distribute the Ethernet in the building. Finally, my ISP doesn't inject anything in to user sessions or use any other scummy tactics, but consumers don't care. They all seem used to trading their privacy for some perceived value. They want reliable Internet (few outages, no pausing in their video, good VoIP) and good support. Most will have issues with their WiFi which you'll figure out, suggest a WiFi solution for them, and then you're supporting it for all time. |
There are many shared properties, coffee shops, hotels, etc that routinely share a single IP address between many people (and most just share from a consumer-grade connection & router so no local logging infrastructure) and I assume that if this was indeed a problem they would be in big trouble considering the likelihood of abuse you'd get on a public connection is much higher than one you share with people you know and have their details.
When it comes to reselling it there's no point in promising huge speeds; a 10Mbps worst-case scenario is still a very good deal for a lot of people (especially if it's cheaper than the current offerings) and they'd still be getting more than that on average. In my area for example a lot of people are paying ~40 bucks/month for very terrible DSL (6Mbps due to the quality of the wiring) where I could be profitable reselling 10Mbps slices at just 10 bucks a month.
> They want reliable Internet (few outages, no pausing in their video, good VoIP) and good support
A commercial-grade connection is typically more reliable (as they have their own SLA to uphold) and Ethernet equipment is very reliable. In the rare case that things break the "support" of just speaking to their neighbor and having him be on site and fix it on the same day is luxury compared to consumer-grade ISP "tech" support (tech in quotes because they are monkeys and have little to zero knowledge beyond reading a script).
I agree about the Wi-Fi though. A lot of people immediately blame the ISP for it (which in some cases is fair - in my country a big ISP is now advertising really fast Wi-Fi despite their equipment being consumer-grade crap and in some buildings a single access point will not be enough no matter how good it is) so you'll need to be upfront with your customers about it; maybe write some documentation about it, what kind of equipment they need to purchase and how they can test to determine whether the issue is the ISP or just bad Wi-Fi signal/equipment).