| > You'll need these because someone in your building will be downloading pirated movies or something more serious and you want to be able to prove that's not you. There are many shared properties, coffee shops, hotels, etc that routinely share a single IP address between many people (and most just share from a consumer-grade connection & router so no local logging infrastructure) and I assume that if this was indeed a problem they would be in big trouble considering the likelihood of abuse you'd get on a public connection is much higher than one you share with people you know and have their details. When it comes to reselling it there's no point in promising huge speeds; a 10Mbps worst-case scenario is still a very good deal for a lot of people (especially if it's cheaper than the current offerings) and they'd still be getting more than that on average. In my area for example a lot of people are paying ~40 bucks/month for very terrible DSL (6Mbps due to the quality of the wiring) where I could be profitable reselling 10Mbps slices at just 10 bucks a month. > They want reliable Internet (few outages, no pausing in their video, good VoIP) and good support A commercial-grade connection is typically more reliable (as they have their own SLA to uphold) and Ethernet equipment is very reliable. In the rare case that things break the "support" of just speaking to their neighbor and having him be on site and fix it on the same day is luxury compared to consumer-grade ISP "tech" support (tech in quotes because they are monkeys and have little to zero knowledge beyond reading a script). I agree about the Wi-Fi though. A lot of people immediately blame the ISP for it (which in some cases is fair - in my country a big ISP is now advertising really fast Wi-Fi despite their equipment being consumer-grade crap and in some buildings a single access point will not be enough no matter how good it is) so you'll need to be upfront with your customers about it; maybe write some documentation about it, what kind of equipment they need to purchase and how they can test to determine whether the issue is the ISP or just bad Wi-Fi signal/equipment). |