| In San Francisco everywhere has QR codes and the same format. Had wine and charcuterie: food and separate drink menu on two different QR codes. It's not perfect, many times the checkout system is haphazard, doesn't make use of Apple Pay or anything built into the phone. Requires user to input their table number into the checkout process. Or its just a surrogate for normal waiter / server experience and they come up to you eventually (which is fine). People all seem willing to tolerate the experience, and all the older luddites and technophobes are still in their prepper bunkers or just not in the city. Interesting how much the last decade of technology and proliferation has prepared us for this. QR codes, mobile phones, highly available high speed internet. Just going back 10 years in many major cities, even San Francisco and New York, this would have been much much worse to adjust to. |
We've been working with one company that has integrated their web-app with our existing POS, but there's a lot of bugs with some wonky workarounds that we aren't comfortable with. They've been developing new features for us for months at no cost due to their pandemic program, however it's just not up to our CEO's expectations.
Now we're looking into switching to a completely new, modern POS that supposedly has a working order/pay from your device feature. Trouble is, the entire check has to be ordered (drinks, appetizers, entrees, desserts) all at once and paid for before it even gets sent to the kitchen. This is what the other company we've been working with has been trying to set up for us - guest sits down, scans the QR on their phone, orders at their own pace and checks out whenever they're ready - this is how our restaurant has been set up from day 1. We previously had iPads with a custom iOS app that the guests could order from. Our CEO believes this won't be an acceptable system moving forward as shared iPads aren't seen as sanitary as personal phones.