[cutoff]

My restaurant has been trying to implement a contactless ordering & checkout system since the initial shutdown in CA back in March. Our CEO refuses to open, even for takeout, until our dining experience is seamless. The trouble is is that nowhere has a completely seamless order-and-pay-from-your-phone system because it doesn't exist.

We've been working with one company that has integrated their web-app with our existing POS, but there's a lot of bugs with some wonky workarounds that we aren't comfortable with. They've been developing new features for us for months at no cost due to their pandemic program, however it's just not up to our CEO's expectations.

Now we're looking into switching to a completely new, modern POS that supposedly has a working order/pay from your device feature. Trouble is, the entire check has to be ordered (drinks, appetizers, entrees, desserts) all at once and paid for before it even gets sent to the kitchen. This is what the other company we've been working with has been trying to set up for us - guest sits down, scans the QR on their phone, orders at their own pace and checks out whenever they're ready - this is how our restaurant has been set up from day 1. We previously had iPads with a custom iOS app that the guests could order from. Our CEO believes this won't be an acceptable system moving forward as shared iPads aren't seen as sanitary as personal phones.

[Melting_Harps]

> Our CEO refuses to open, even for takeout, until our dining experience is seamless. The trouble is is that nowhere has a completely seamless order-and-pay-from-your-phone system because it doesn't exist.

Having spent significant time in the Industry, in both Europe and the US, I honestly think this is exactly what will give Ghost Kitchens the edge over the traditional dine-in places.

[burgreblast]

>a completely seamless order-and-pay-from-your-phone system because it doesn't exist.

(disclaimer: founder) Yes, this is literally what Zerocontact does. Contactless waitlist, menu, order, pay. Hybrid ordering so staff and guests can add items to one check. Fully supports courses. Add dessert at the end of th meal. Still, the customer has one check to pay (apple pay or google pay, or CC). We may even support your legacy POS or you can use ZC in standalone mode. It's a full order-management system for contactless on prem and off prem dining.

[cutoff]

Website and service looks solid - would have definitely reached out had I seen this 6-8 weeks ago (and if our legacy POS wasn't such a disaster already).

We're negotiating with Toast at the moment since the offer the whole deal, hardware included, other than the ability to leave the guests' tab open once their order is started from their own device.

[burgreblast]

Good luck, I can imagine the cognitive dissonance. Many of their contracts dangle cheap / free hardware with expensive services and hidden over-priced processing in a bundled SAAS. And yet feature wise, it "does it all" except the very things you want it to do. (coursing and hybrid (open tab) ordering, and good guest experiences like apple pay on checkout). So you upgrade into something supposedly better but not actually what you wanted. If you get stuck, DM me (name in profile) and we can help you out with a full solution that actually does all the stuff. We've done >$1B orders so this is easy for us.