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by prawn 2132 days ago
He asked what would happen if he went viral, and his site was deleted without that question being answered. They appear to have a policy for that situation that would've likely appeased the customer so it should've been trivial to respond with that.

It would be standard practice to disable the "add staff" button after two users and alert the user to upgrade options. I can't think of a service that doesn't operate like this, actually.
1 comments
woutr_be 2132 days ago
He did, while including that they're trying to screw over clients, and implying they're a shady business in his email. Again, he could've asked this without making these accusations.

I agree, they should've disabled the "add staff" button.

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prawn 2132 days ago
He expressed his disapproval of one particular practice and I don't blame him. I think it's a shady feature too - getting people accustomed to a feature above their plan and then default-upgrading unless they take a particular step.

They have a solid policy for traffic spikes which is to be commended, but with something like adding staff, which is an active user decision, I think the method is reminiscent of dark patterns which this community tends to resent.

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