[woutr_be]

He did, while including that they're trying to screw over clients, and implying they're a shady business in his email. Again, he could've asked this without making these accusations.

I agree, they should've disabled the "add staff" button.

[prawn]

He expressed his disapproval of one particular practice and I don't blame him. I think it's a shady feature too - getting people accustomed to a feature above their plan and then default-upgrading unless they take a particular step.

They have a solid policy for traffic spikes which is to be commended, but with something like adding staff, which is an active user decision, I think the method is reminiscent of dark patterns which this community tends to resent.