[jasonpeacock]

Usually Jira sucks because it's not setup correctly to support teams' workflows, instead it's used to impose workflows on teams.

Jira can be as heavy or lightweight as you make it, but most of the suffering I see is because the way teams work isn't being supported by the Jira owners/admins.

[pseudalopex]

Sounds like a microcosm of what's broken in software development.

[stock_toaster]

Agreed. Jira exemplifies the “you’re holding it wrong” software.

[clairity]

exactly. if the process is broken, jira makes an easy scapegoat but that's misplaced. i've joined several teams (as PM) that hated jira until we were able to talk through the preferred workflow, and then reconfigure jira to support that workflow. then it was embraced, especially with automations that advanced tickets through the process where possible.

[idj]

Agreed. I guess what make tickles my brain about it is that you can have a rather complex set of automation, integration etc. under the hood, while keeping the surface somewhat clean.