[clairity]

exactly. if the process is broken, jira makes an easy scapegoat but that's misplaced. i've joined several teams (as PM) that hated jira until we were able to talk through the preferred workflow, and then reconfigure jira to support that workflow. then it was embraced, especially with automations that advanced tickets through the process where possible.

[idj]

Agreed. I guess what make tickles my brain about it is that you can have a rather complex set of automation, integration etc. under the hood, while keeping the surface somewhat clean.