[trotzke]

I think the premise of the article is misguided. If they need time tracking with accounting software integration, have they tried Harvest?

Linda sounds like the problem not basecamp. If Linda was doing a good job she would have researched problem and turned up Harvest-- at least as an option to try.

Instead she fell into the 'this is the way it's been done before mindset', that doesn't recognize the benefits of collaboration or web services.

In my experience, Linda's approach may make her feel like every penny is accounted for, but that will only be true in her books. Everyone else will be left with a print out of a week old, outdated gantt chart, and less certainty about what to do.

[skmurphy]

This is a great quote "every penny is accounted for, but that will only be true in her books." One of the strengths of a collaboration app, in particular if you grant customers acces to the workspace, is that you are better able to focus on the value that you are delivering, not the hours you are working. Clients pay for results not hours: I question why the strict focus on hours. We use CentralDesktop and are happy with it, but I would never confuse it with a time tracking system.