no worries, programmed customer support is a little niggle of mine†, so i'm a little sensitive to it. =)
it can trigger defensiveness, disdain, or even mischievous inquest rather than the desired complicity. being straightforward is a simpler and safer strategy.
† such programming is indicative of coercive business processes, which typically extends to communication with customers to avoid liability due to that coerciveness
it can trigger defensiveness, disdain, or even mischievous inquest rather than the desired complicity. being straightforward is a simpler and safer strategy.
† such programming is indicative of coercive business processes, which typically extends to communication with customers to avoid liability due to that coerciveness