[clairity]

no worries, programmed customer support is a little niggle of mine†, so i'm a little sensitive to it. =)

it can trigger defensiveness, disdain, or even mischievous inquest rather than the desired complicity. being straightforward is a simpler and safer strategy.

† such programming is indicative of coercive business processes, which typically extends to communication with customers to avoid liability due to that coerciveness