well, they already lost everyone's trust for allowing the sale of low quality knock offs so who's to say we won't find out about some major privacy violations in the coming years?
Really? Search online for "trust amazon poll" and look at the results. People appear to have an overwhelmingly favorable opinion of Amazon.
For example, look at The Verge Tech Survey 2020. 91% of those surveyed had a favorable opinion of the company, and 70% felt they had a positive impact on society. Most of the other polls have similar results.
Trust is too general a term to be very useful. I trust that amazon will get me my order swiftly, and that if it gets lost in transit or stolen from my front door, I will be made whole without any fuss. That is huge for them as a retailer. At the same time there are entire categories of products that I simply wont ever buy from them because I do not trust that the product is legit.
That’s consumer trust, which is certainly high. I’d be interested in how much companies trust amazon, that number might be very different. Both groups can have wildly different experiences with the same company, and there are a lot more consumers than there are companies ready to sell on amazon.
The original question here was not “does amazon provide a bad service to consumers”, but rather “does amazon abuse their data to compete unfairly”. Only companies would know that, end consumers won’t know why the amazon basics product exits, only if it arrives on time.
Company trust doesn't mean all that much given conflict of interest. Technically you can translate any antitrust claim regardless of merit as "Competitors say 'main rival's success unfair, should be punished'".
Realpolitik of sorts often matters far more than any trust at the company level - does going on your own or letting someone else take a cut pay off better? Would they get massively punished if they failed to carry through and burned your company?
Love the completely unfounded assertion. Based on what? "Top voted comments on HN say they've lost trust in Amazon, so everyone in the world must be the same"?
Let's look at actual data shall we? Turns out surveys indicate that "Amazon is the second most trusted institution in the United States, behind the military" (https://www.vox.com/the-goods/2018/10/25/18022956/amazon-tru...). Many other surveys indicate something similar.
If you have data that indicates otherwise, please do share.
People forgive them for that because it's so easy to return, and they are so quick to give a refund/make things right.
Also, I don't think as a percentage of purchases that they are as common as people think - the stories get lots of attention, but the regular shopping is ignored.
For example, look at The Verge Tech Survey 2020. 91% of those surveyed had a favorable opinion of the company, and 70% felt they had a positive impact on society. Most of the other polls have similar results.