[heavymark]

Was considering moving some domains to CF registrar as have used CF for DNS for myself and clients and love it. But so get terrified that while I would never do anything intentionally to get banned/suspended that if someday was wrongly suspended that there isn’t a clear path to reach a real person to get the issue resolved. I imagine there are an unbelievable number of bad actors and so CF and other providers have to balance that. But for people to feel comfortable using very popular services like CF there needs to be a clear path for people to prove there case and get issues resolved quickly without having to always resort to trending on HN. And hopefully the process would always involve emailing the person first with steps on how to resolve the issue. I have faith CF will be able to improve in this area as they seem to have a brilliant set of people working there.

[shyn3]

I highly doubt it will get better as they grow. I think it will get worst actually as it does with most larger organizations.

Even with an enterprise support contract the idea of calling is completely discouraged to the point it's hidden behind menus of finding a customized code to call support. Their e-mail support is a pain also because there are different techs responding with different ideas to solve a question. They don't have chat support which is annoying as well in this day and age. If you want things done, their account management team gets it done fast when on boarding.

Although the product is really good and has some limitations which are annoying but if you can deal without support this is a great product. Also their post postmortems are amazing.