[shyn3]

I highly doubt it will get better as they grow. I think it will get worst actually as it does with most larger organizations.

Even with an enterprise support contract the idea of calling is completely discouraged to the point it's hidden behind menus of finding a customized code to call support. Their e-mail support is a pain also because there are different techs responding with different ideas to solve a question. They don't have chat support which is annoying as well in this day and age. If you want things done, their account management team gets it done fast when on boarding.

Although the product is really good and has some limitations which are annoying but if you can deal without support this is a great product. Also their post postmortems are amazing.