"We're hearing one side of the story" seems to be functioning as a thought-terminating cliche here. Everyone knows we're only hearing one side of the story. The comment you're responding to is asking Github to join the conversation, and noting that the information we have so far looks bad for Github. Nobody is suggesting that Github be summarily executed.
Sick and tired of the 'both sides' argument to shut down discussion. The simple fact that this is seen as a reasonable way to get the attention of the company involved speaks volumes. The best ones are the ones where they can't tell you anything about your own account for policy reasons that are not spelled out because it may help the spammers/criminals/bogeyman du jour.
While true, it is ageless problem that the faceless large corporation does not give a shit about any indivual user of their system
Time and time again we see large companies from all markets only respond when public interest is triggered and more than just the individual user starts to question the actions of the company
This is the sad reality we are in, if you tie your work, your income, etc to a large corporation you likely will be screwed at some point unless you can cause a public backlash.