Perhaps. On the other hand, she played a role in escalating the situation. It took a doctor stepping in to find out why the woman was being held upside down.
Context should be an important factor when deciding to intervene and how to intervene. If I encountered such a situation in a hospital, I would have interpreted it as unusual and beyond my comprehension, but it would not have struck me as an intent to cause harm. People tend to go to a hospital for help. Those who hurt others in a hospital would likely do so through violence.
I'm not suggesting that she should not have intervened, but she (and the security guard) should have understood the situation first.
Context should be an important factor when deciding to intervene and how to intervene. If I encountered such a situation in a hospital, I would have interpreted it as unusual and beyond my comprehension, but it would not have struck me as an intent to cause harm. People tend to go to a hospital for help. Those who hurt others in a hospital would likely do so through violence.
I'm not suggesting that she should not have intervened, but she (and the security guard) should have understood the situation first.