[II2II]

Perhaps. On the other hand, she played a role in escalating the situation. It took a doctor stepping in to find out why the woman was being held upside down.

Context should be an important factor when deciding to intervene and how to intervene. If I encountered such a situation in a hospital, I would have interpreted it as unusual and beyond my comprehension, but it would not have struck me as an intent to cause harm. People tend to go to a hospital for help. Those who hurt others in a hospital would likely do so through violence.

I'm not suggesting that she should not have intervened, but she (and the security guard) should have understood the situation first.