[jlemoine]

(I am the CTO and Co-founder). I can reassure you this is not the case, I don't have visibility on when we will do an IPO and we grandfather all existing customers. We always did that and we still have customers today on 2013 pricing! It bring a lot of complexity internally.

We released this new pricing only because we are convinced this is better for customers.

[BrigadierG]

I signed up for an account just to respond to this. I run a small, low-budget, lean startup and we were banking on the starter plan lasting us at least 6 months as we gradually scaled. You cited in the blog post that making this change was supposed to "reduce entry costs" but how has this happened?

Just the limit of the old free plan would cost you more than the old starter plan! The limit of the old starter plan would cost like 7x as much now. Can you give a single use case under which the new pricing is cheaper for entry level customers?

[jlemoine]

I understand your perception, pricing and perception is hard. I want to reassure you that this is really way cheaper for people to start using the product and as a company it was a huge project to lunch this pricing, especially when you lower the price for such a large portion of users.

The previous pricing was based on indexing operations + search operations. The new pricing is only based on search request and in a lot of situation N search operations = 1 search request (disjunctive faceting, federated search, etc.). At the end, for the big majority of free users (> 99%) they have as many or more search request in the 10 free units than in the old plan.