> Namecheap dumping personal info without informing their customer
Something similar happened to me – Namecheap dumped the wrong (private) information into WHOIS immediately after a redesign of their systems. It definitely was not user error.
Dealing with Namecheap's customer support to try to resolve this was possibly the worst customer support experience I've had in 20+ years in the tech industry. Lots of lies about getting back to me the next day, passing the buck, blaming everybody but themselves, extended periods of flat-out ignoring me, and eventually a complete inability to fix it.
I've been a happy user of Hover ever since, but I'm unable to recommend them – ironically because nothing has ever gone wrong with them. I used to recommend Namecheap until that nightmare happened, then I found out just how shockingly useless they are when it comes to customer support and privacy. Ever since, I only recommend services where something has gone wrong so that I know they are capable of resolving problems well. I regret ever recommending Namecheap and don't want to make the same mistake again.
I have used hover for years and quite like them. The customer support was awesome when I had an issue with getting a .com.au domain setup for a business. Australia has some extra requirements for domains that I wasn't familiar with. I also like to have my domains separate from everything else so if I move hosts/email providers it's easy.
They have their own accreditation for .COM/.NET/.ORG/.INFO/.CA (and maybe a few others) else they fallback to Tucows OpenSRS system, which is decent except in the case of needing advanced features like DNSSEC (for certain TLDs) where they seemingly have a "Half Life 3" type schedule of deploying new features
Cloudflare Registrar had some issues at one point but they had more to do with a broken system that assumed the domain was purchased elsewhere than anything else, if I remember correctly. Their support apparently handled that case very well.
Something similar happened to me – Namecheap dumped the wrong (private) information into WHOIS immediately after a redesign of their systems. It definitely was not user error.
Dealing with Namecheap's customer support to try to resolve this was possibly the worst customer support experience I've had in 20+ years in the tech industry. Lots of lies about getting back to me the next day, passing the buck, blaming everybody but themselves, extended periods of flat-out ignoring me, and eventually a complete inability to fix it.
I've been a happy user of Hover ever since, but I'm unable to recommend them – ironically because nothing has ever gone wrong with them. I used to recommend Namecheap until that nightmare happened, then I found out just how shockingly useless they are when it comes to customer support and privacy. Ever since, I only recommend services where something has gone wrong so that I know they are capable of resolving problems well. I regret ever recommending Namecheap and don't want to make the same mistake again.
Some more Namecheap horror stories here: https://news.ycombinator.com/item?id=18087862