[JimDabell]

> Namecheap dumping personal info without informing their customer

Something similar happened to me – Namecheap dumped the wrong (private) information into WHOIS immediately after a redesign of their systems. It definitely was not user error.

Dealing with Namecheap's customer support to try to resolve this was possibly the worst customer support experience I've had in 20+ years in the tech industry. Lots of lies about getting back to me the next day, passing the buck, blaming everybody but themselves, extended periods of flat-out ignoring me, and eventually a complete inability to fix it.

I've been a happy user of Hover ever since, but I'm unable to recommend them – ironically because nothing has ever gone wrong with them. I used to recommend Namecheap until that nightmare happened, then I found out just how shockingly useless they are when it comes to customer support and privacy. Ever since, I only recommend services where something has gone wrong so that I know they are capable of resolving problems well. I regret ever recommending Namecheap and don't want to make the same mistake again.

Some more Namecheap horror stories here: https://news.ycombinator.com/item?id=18087862