[dudul]

You know what impact the mental and physical well being of workers? Have their company go under because they had to triple the size of the team just to implement an on call policy.

And I'm not talking about Amazon here. Of course Amazon can afford to hire everybody and their mom to cover 24 hours in a day. I'm under the impression that your original comment was really a critic of the practice in general, not just this specific example.

Some small companies build products they try to sell to bigger companies. These bigger companies have SLAs, so they need SLAs from their providers to sign a contract. Even at a small startup on call may be necessary to get customers.

[Barrin92]

>I'm under the impression that your original comment was really a critic of the practice in general, not just this specific example.

It absolutely was criticism of the practise in general. Yes, small companies that can't ensure that there workers aren't overworked don't really make sense with protections like these. But the same is true for environmental protection.

Critical infrastructure arguably ought to be handled by companies large enough and with enough staff to comply with regulation like this.

For anything else I don't see the issue. Some random smartphone app company doesn't need to fix anything at 3 am in the morning, it can be fixed the next day. That's exactly the culture I'm critizing. 24/7 readiness to work for some random product at the expense of mental health is awful.

[dudul]

I feel like we're just going in circles because you're not addressing any of the examples I'm providing.

I gave you examples of how to implement on call without overworking your employees and even giving them the option to run a few errands here and there. So what's the problem? You seem to be against the practice just for the principle, not even really for any bad effets due to bad implementations.

As for which products are worth implementing "on call" for, yes I agree, some companies are too quick to think that the world can't function 30 minutes without their product.

Anyways, I've seen it implemented successfully at companies with very low attrition and I do believe it is a necessary tool sometimes for small companies to grow and sign big whale customers.