[sgillen]

Maybe you know the OP, but in my experience a lot of issues are not bug reports but very low quality, uninformed or unreasonable requests or questions. Like questions made about basic functionality that is answered in the documentation/faq, or requests for features that are completely outside the scope of the project. Another popular category is requests for basic education e.g. “how does DQN work?”. That’s fine if it’s one person but when it’s 100 it gets overwhelming.

[franciscop]

Exactly this. Bug reports were very welcome! While I stated that the API would not expand any longer in some projects, I also considered coherent feature requests a positive, and normally suggested and guided those as a plugin that lives within their codebase.

The problem was when people came like "I am using this library, can you debug my code?" and pasted a 500-liner, or like "this doesn't work on my XYZ system, fix it", or when they were just rude or demanding.

I've met some wonderful people BTW, and would also not trade that for anything.

[stickfigure]

Sure. On the other hand, sometimes people put a lot of time and effort into isolating an issue and writing up the best description they can manage. Closing the issue is a one-click FU to the people who are doing their best to help.

Some users are overly entitled, but some maintainers are self-absorbed douchebags. I've seen both sides.

[cellularmitosis]

I will never understand this point of view. The author has already given you possibly hundreds of hours of free labor simply by publishing the project. But now, because they won’t give you a few more, they’re a douchebag?

Even if they close all issues with no comment, they have given you a such _massive_ head start vs having to write the entire project yourself from scratch. How can you be anything but grateful?

[sgillen]

It's just that if you put lot of effort into isolating a bug for someone for free, it can feels bad to have it rejected without explanation.

Also if it's a real issue that you won't fix you should at least leave the issue open so other people know.

IMO you can definitely be extremely grateful for someone's contribution and also think they are sort of rude, not incompatible views/feeling.

[dragandj]

> ...isolating a bug for someone...

I think you mistakenly switched the roles there. You are not isolating a bug for the author. The author is using their software and is happy with its current state. It is you that is being hit by a supposed bug, and you are isolating it for yourself. Then you are expecting the author to do the additional work for you and handle your supposed fixes. Don’t get me wrong, you’re probably both helping each other in the best spirit of open source, but it’s not you who’s the ideal of generosity there.

[franciscop]

This a thousand times. If you hit a bug on my code and put together a PR to fix it, the reasons I would merge it are in order of importance:

1. For you, since you are nice and helpful debugging it and fixing it for you and others so I want to make it easy for you to use the working code.

2. For other users that might hit the bug, for every PR bugfix there are likely N people hitting the bug.

3. For me in case I hit it in the future.

4. For correctness sake.

But not all bugs are straightforward, many have side-effects or disadvantages that I might not be comfortable merging straight away. So I have to evaluate how long it'll take me to review the PR and whether it's even worth-it (the vast majority of times PRs are worth-it, but issues are a hit and miss).

[growse]

> It's just that if you put lot of effort into isolating a bug for someone for free, it can feels bad to have it rejected without explanation.

Where does that bad feeling come from? Does it come from the fact that you feel like you're owed a response? Do you get the same feeling when you email strangers and they don't respond?

> Also if it's a real issue that you won't fix you should at least leave the issue open so other people know.

> IMO you can definitely be extremely grateful for someone's contribution and also think they are sort of rude, not incompatible views/feeling.

You're not entitled to gratitude. Assuming that people should & will run their own projects according to your values around courtesy is a little self-centred.

If you need the bug fixing and the maintainer isn't doing it fast enough, just fork it. This is the point of open source.

[sgillen]

> Where does that bad feeling come from? Does it come from the fact that you feel like you're owed a response? Do you get the same feeling when you email strangers and they don't respond?

It's just the time spent for me, I mean if for some reason I put like an hour of my time composing an email to a stranger and they didn't respond I would unhappy. It would be my fault but I would still be unhappy.

I agree that no one is entitled to have everyone act nice to them. I just think it's nice to tell someone why you're closing their issue.

> If you need the bug fixing and the maintainer isn't doing it fast enough, just fork it. This is the point of open source.

100%

[growse]

I can understand this. I think once I realised that there was significant value to me in putting the bug report together in the first place, I felt happier if it just got closed or ignored.

There's something about putting time and effort into writhing a good bug report that forces you to truly try and understand what's happening.

[franciscop]

I've given thousands of hours on my open source, but just because it's the way I code. Any personal project where I create a small self-contained abstract unit, I'll put that as open source. Most of this code (by, say lines) is provided "as-is" with no much expectations. Those where I think they solve a real gap in the ecosystem I'll put more effort into writing good documentation.

[wpietri]

If they have it open for issues and then handle the responses they have invited poorly, then yes, that's rude. A douchebag doesn't magically stop being a douchebag because they've open-sourced some code.

[cellularmitosis]

fair, I actually didn’t know you could disable issues.

[qhwudbebd]

Alas you /still/ can’t disable pull requests, even when a Github mirror is completely the wrong place to submit patches.

[dclusin]

I've done this after scouring the documentation and being unable to find an answer. When there isn't a newsgroup or email list setup it's often really the only way to get in touch with a developer or maintainer. Suboptimal for sure, but if a library seems like it may solve your problem, it's worth a shot.