[dmix]

How does that explain:

> Yeah, that's where I'm still catching up. The changes you've made look good at first blush, so I'm a little lost on the follow-up rejection. I'm going to open an appeal to get a second opinion. https://twitter.com/DotProto/status/1260623259315265538

If it's one person why would they be confused why the follow up submission was also rejected? And why would they be "appealing it" to themselves?

There's clearly more than one person involved here. I think they mean they are the only one dealing with customers.

I have a feeling the main review team is disconnected from customers, outside of an appeals system managed by a single person at their discretion. Which still leaves the situation with no clear transparency to developers, as again it's still not clear how their process works or whether any of this is being addressed.

[slavik81]

Expanding the original quote for more context:

Jack: This exchange was nice to read. But why couldn't it have been initiated and had via the official channels? After a couple back and forwards with the automated responses the system should hook in a developer advocate like yourself instead of the dev having to go beg on twitter...

Simeon: I'm literally the only one for extensions. Generally speaking [Developer Advocates] aren't a super populated role

[Mindwipe]

I would read that as there is only one Google Developer Advocate, but there are other (probably outsourced) moderators.

The moderation process is the one that's broken, and it's inevitable it will be because moderation processes don't scale.