[ardy42]

> The point is that backend pain shouldn't stop you from accepting it on the front end and putting it into a queue.

What if the backend rejects the form? The user's already moved on before their form made it through the queue. So then you're stuck re-implementing all the validations the backend needs in order to give the user feedback (which you may not even be able to do) or trying to get the user to come back later to try again.

> Making the problem of getting the application through backend systems the states' to deal with, not the applicants'.

Reducing permanent staff involved in processing applications is probably one of the main reasons the automated system was built in the first place. If they still have to do that, then you might as well just replace the frontend with a printable PDF.

[x0x0]

You can pick a balance between some validations and 100%, and I don't think it's that hard unless you're invested in saying this is just UNPOSSIBLE.

There is already processes (a workforce and/or outbound written letters) to reach out to applicants in the case of eg a dispute (terminated for cause vs laid off).

[ardy42]

> You can pick a balance between some validations and 100%, and I don't think it's that hard unless you're invested in saying this is just UNPOSSIBLE.

The point is that it's easy to say things should be easy when you don't know anything except the very surface details of the problem, and it's not your job to actually solve it.

Maybe the team that built the system in question were a bunch of dumb-dumbs who just needed a rockstar developer to show them how easy it is to scale, or maybe the problem is actually more complicated than it seems due some hidden complexities or constraints none of us actually know anything about (either technical or business).

[joquarky]

Put it in a workflow where a form is filled out until it reaches a point where the back-end needs to do some heavy lifting, queue the form for processing, and then notify the user to continue to the next form in the workflow.