[tastybites]

The way to make the pain stop

No, the way to make the pain stop (and when I say pain, I mean hours and hours of downtime) is to work with a real managed hosting vendor that cares about your servers and your business, and to move your mission critical software off of commodity shared servers where it will get lost in a sea of customers, none of whom have an account executive, a sales representative, or assigned engineers who understands your stack from top to bottom.

Cloud services are great for some things like elastic computing power and rapid prototyping, but having my business' front door hosted on a service where I can't even call someone up in case of trouble seems like absolute craziness. I mean, how would you even implement a disaster recovery/business continuity solution when all the damn servers are in one building?

[jasonhoffman]

This has absolutely nothing to do with "Joyent Cloud". Nothing. The IaaS product has had 99.999-100% uptime this year. This is a 6 year old sharing hosting product that's currently free.

[llimllib]

it's currently free? I pay $15 a month for it.

[enduser]

Only "free" for those of us who paid for a lifetime of service in advance when his company was starting. His gratitude is apparently nil.

[payingcust]

No it's not free, I pay $15/month, at least you have posted stuff unlike your support team who haven't responded to me for 48 hours now. Did I mention that this is the SIXTH day my domain and email that I PAY for is still down with no one telling me when it will come up. Don't tell me it's free just tell me when it's going to be fixed.

[prodigal_erik]

"Some products are better" isn't tenable. Regardless of whatever market segmentation you care to do, this extended outage is going to affect customers' perceptions of the diligence of your entire technical staff. If it's impractical to meet these obligations with the same quality as your other products, the thing to do is to buy the obligations out or sell off the unit delivering on them.

[tastybites]

Not sure that really matters. They offer a service, it was down, there was a shitty response. This is an indictment of the response to the downtime, not the fact that downtime occurred. Downtime occurs in every computer system.

[craighyde]

Agreed downtime occurs in every system. Also, the most important function of a datacenter is to keep your application/service up and working properly. Use a third party service to be the first to know when it's down. (disclaimer: I am a founder of Rigor.com, and we provide this type of service.)