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by frgotmylogin 2291 days ago
I noticed the same thing a while back with DoorDash when trying to order some Cracker Barrel breakfast. It was something like a 30-40% hike across the board. I emailed DoorDash to ask what was going on with the prices and got a super misleading response along the lines of "our partner restaurants set their own prices" [1]- basically deflecting the blame back at the restaurant. So I emailed Cracker Barrel, and they are not (or were not at the time) partnered with any delivery service.

[1] actual text from email: "As stated in our Terms and Conditions, the prices for menu items on DoorDash may differ from the prices on the restaurant's own menu. For example, our restaurant partners are responsible for setting the price of their menu items on DoorDash, and some restaurant partners choose to set different prices than they offer for in-store diners."
2 comments
inferiorhuman 2291 days ago
I noticed the same thing a while back with DoorDash when trying to order some Cracker Barrel breakfast. It was something like a 30-40% hike across the board.

If DoorDash or Uber Eats charges 30% (which is fucking insane if they do), where do you think that comes from? Restaurants aren't making 30% profit.

Compounding the problem GrubHub, and presumably other "gig economy" delivery services, preemptively adds non-partner restaurants against their will:

https://www.sfgate.com/food/article/Grubhub-Michelin-star-SF...

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karatestomp 2291 days ago
Actually, it may have been DoorDash I used, now that you mention it. Seemed like a really gross way to price delivery, giving fake, higher prices on every single menu item. And then still a delivery fee on top of that! I seriously had to shop around several of their restaurants and several menu combos to find one where I wasn't still paying above-menu even with the fairly "generous" coupon.
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chillwaves 2291 days ago
They charge a flat delivery fee, tip and an 11% "service fee". Not surprised they also have deceptive pricing.

I used the app once because I had a free delivery (that's the 1.99 waived), ending up costing a lot more than just picking it up myself.

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