[tejasmanohar]

Author here...

Might be misunderstanding, but United is letting you change the route (X to Y) and dates between flights-- that's not the problem. What's messed up here is that United is not showing you the best prices available on the market when you're actually changing your flight, and that's regardless of what route or type of flight you're changing to.

To summarize, one of our users bought a flight and when they went to change it, United showed us the "new flight's price" as something almost twice the actual online rate if you search on United.com or GFlights.

[cregaleus]

Maybe it is a misunderstanding, but even if that is the case United deserves the bad press for not clearly communicating what they are doing.

Why do they have to be shady about it and just hide them without telling you why?

Maybe a little transparency would buy some goodwill and people would start giving United the benefit of the doubt.

[tejasmanohar]

I agree with this. Transparency is key here.