[cregaleus]

Maybe it is a misunderstanding, but even if that is the case United deserves the bad press for not clearly communicating what they are doing.

Why do they have to be shady about it and just hide them without telling you why?

Maybe a little transparency would buy some goodwill and people would start giving United the benefit of the doubt.

[tejasmanohar]

I agree with this. Transparency is key here.