[BCharlie]

I wish I knew of some way to change this paradigm. I have repeatedly seen IT/Engineering teams pull out miracles that save a business, or deliver the critical edge for growth, only to have the business value that same team close to zero shortly after.

It seems to me the gap in time between reducing staffing and disaster is perhaps too long for intuitive connections to be made, but that seems overly simplistic to me too.

[HelloNurse]

A well-run company doesn't need "miracles". They paid the price of unpreparedness, and successfully rebuilding servers doesn't imply learning lessons and improving processes.

[BCharlie]

I completely agree. I was only pointing out that even extreme cases don't seem to lead to proper valuations.

Many companies do things in a way where miracles aren't required - but the values perceived by those departments still don't seem in line with value delivered.

[angry_octet]

Yeah being unprepared for NSA 0-day exploit chains, repacked by the Russians to attack Ukraine, really comes across as normal business conditions.

And after such an attack, you decide lowest cost is the primary IT driver?

[Grimm1]

Many times purely business folks don't take the time to understand tech as it has a higher initial learning curve and so its a black box domain for them.

Not that they need to achieve high mastery over it but a little understanding goes a long way.

I've seen it time and time again, since they don't get it they fear it and the seeming power it has over their company. They treat it like a force of nature -- something that just is instead of another business domain to learn something about and so when things break there is this weird abdication of self determination like there was no possible way to have prevented things from going down or reaching a point of no recovery.

This all in turn leads to the lower valuation of tech instead of say sales or marketing.

[heavenlyblue]

So what miracle happened here exactly?

They hired a British company to oversee the recovery from a disaster?

I am pretty certain this is a typical post-Brexit piece about the EU not needing these British companies.

Also Maidenhead is a corporate paradise, not some village in the middle of nowhere afraid of loosing jobs.

[BCharlie]

Perhaps calling it an heroic effort would suit your taste more?

"Those teams rebuilt around 4,000 servers and 45,000 PCs and other devices" over 10 days (according to another article), while the company "ground to a halt".

I don't know about you, but if I had a team that pulled that out, I would have a deep respect for their service and contribution to the business.

Maybe I am missing something, but I didn't see anywhere where this was a company brought in, I am under the impression it is the company's internal staff recovering from ransomware, and now being laid off.

[paulkearney]

Can you provide examples?

My broad (20 years) experience is that IT is usually later than forecast and often the 'business' make up the shortfall by producing miracles/take the pain.

[rossdavidh]

Well, we don't hear about the ones where the IT/Engineering team IS properly valued.