[jimhi]

On my website it goes straight to my phone which I do respond to instantly every waking hour which covers about 9am to midnight. I am going to assume for a vast majority of companies you are right, but just letting you know sometimes its real :)

[petra]

How much better are the results that way, versus forms ? is it worth the hassle ?

[jimhi]

It’s not even a question. We do E-commerce all over Southeast Asia and most people are on their phones and can range from not very tech savvy to pretty tech savvy.

We offer form, phone number, email, and chat. I would guess 40% chat, 40% direct email, 15% form, 5% phone?

Personally, I think forms suck on a phone and probably go to a black void I can’t even follow up on.