It’s not even a question. We do E-commerce all over Southeast Asia and most people are on their phones and can range from not very tech savvy to pretty tech savvy.
We offer form, phone number, email, and chat. I would guess 40% chat, 40% direct email, 15% form, 5% phone?
Personally, I think forms suck on a phone and probably go to a black void I can’t even follow up on.
We offer form, phone number, email, and chat. I would guess 40% chat, 40% direct email, 15% form, 5% phone?
Personally, I think forms suck on a phone and probably go to a black void I can’t even follow up on.